Returns & Damaged Items

At Bloomora, each piece is crafted and inspected with the utmost care before it reaches you. In the rare event that your order arrives damaged or broken, we are happy to offer a replacement or refund.

To process a damage claim, we kindly request that you provide an unedited unboxing video clearly showing the package being opened, with the damage visible. This video must be a single, continuous recording started before the package was opened.

Please note

• The unboxing video is mandatory for all damage-related claims, as it allows us to verify the condition of the item upon delivery and resolve your request promptly.
• Claims must be submitted within 48 hours of delivery, accompanied by the video and clear photographs of the damaged item.
• The product must be unused and returned in its original packaging.
• Once your claim is reviewed and approved, we will arrange a replacement or issue a full refund at the earliest.

For any assistance, please reach out to us at 9119107101. We're here to help.